Verizon Customers Could Receive Up to $100 in Settlement Payout. How to Claim the Money

Verizon logo on a phone
You could be eligible for up to $100 in a Verizon settlement.

You could be owed money in 2024 as part of a proposed $100 million settlement of a class-action lawsuit if you’re a current or former Verizon customer who purchased a traditional, postpaid wireless plan in the past seven years. Verizon is making the payments to address claims that its service plans were misleading because the advertised prices didn’t include an administrative charge.

In the suit, the plaintiffs alleged (PDF) that Verizon implemented, charged and increased an administrative fee for postpaid wireless or data services in a deceptive and unfair manner.

In a statement to CNET, a Verizon spokesperson said the company “clearly identifies and describes its wireless consumer Admin Charge multiple times during the sales transaction, as well as in its marketing, contracts and billing. This charge helps our company recover certain regulatory compliance and network-related costs.”

Here’s what to know about the proposed settlement, including who is eligible for a payment of up to $100 and how to submit a claim. Here’s how to check if your state has money or property you can claim. 

Who’s eligible for money from the Verizon class action settlement?

You may be eligible if you are a current or former US customer who purchased postpaid wireless or data services from Verizon and paid an administrative charge or an administrative and telco recovery charge between Jan. 1, 2016, and Nov. 8, 2023.

A postpaid wireless plan means customers pay for the service after they use it, at the end of their billing cycle. The settlement doesn’t include customers who purchased prepaid plans from Verizon.

In an October fact sheet, Verizon reported that it served about 93 million retail postpaid customers as of Sept. 30, 2023.

If you received a notice about the settlement by email or mail, you are eligible to file a claim, according to the official Verizon administrative charge settlement website. 

What settlement amount could I receive?

If the settlement is approved and finalized, Verizon will pay $100 million into a settlement fund. Customers filing valid claims by the deadline could receive up to $100 each as part of the settlement, depending on how long they were a Verizon subscriber and how many valid claims are filed.

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